Linear Blue tailor make support contracts to meet your exact requirements, we aways advise our clients on the most appropriate level of support. These can range from immediate response for mission critical systems, all the way through to 2 days for less important areas of your system. All contracts are designed to ensure you have the most appropriate support service for your solution.
Guaranteed response times
For our development clients we offer support contracts that provide guaranteed response times that can include a fixed or flexible number of hours for development.
We can provide database support tailored to your individual requirements. Our engineers have vast experience in providing FileMaker technical support, not only for solutions written by our team, but on any FileMaker system.
Online support system
Via our purpose-built online support ticketing system, Client Web Portal you can submit support tickets, change requests and report bugs then subsequently receive feedback direct from your assigned developer.